Customer Service

Our Commitment

ASIQUAL is committed to delivering high-quality, responsive and efficient services to all stakeholders, including centres and learners. We support centres in the strategic development of their ASIQUAL provision - covering delivery, administration, assessment, quality assurance, marketing and partnership development.

Our team provides a professional, accessible and friendly service at all times.

Our Service Principles

In delivering effective and supportive service, ASIQUAL will:

  • Maintain clear and responsive communication using a range of digital channels
  • Actively seek and respond to stakeholder feedback
  • Operate in line with our Code of Ethics and Conflict of Interest Policy
  • Treat all customers fairly and equally in accordance with our Equal Opportunities Policy
  • Provide accurate, transparent information about our qualifications, services and fees
  • Act professionally and promptly in all customer interactions

A Dedicated and Knowledgeable Team

ASIQUAL provides value-added support through experienced and approachable staff, supported by robust quality systems.

Approved Centres benefit from access to:

  • A dedicated Centre Support Assistant
  • Quality Assurance Officers
  • A Centre Co-ordinator for general enquiries
  • Subject-specialist External Quality Assurers

 

Our team is selected for their expertise, professionalism and commitment to supporting centres in delivering ASIQUAL qualifications successfully.

Customer service remains at the heart of everything we do.

Feedback and Continuous Improvement

We actively encourage feedback from centres and learners to help us enhance our services. Regular feedback opportunities are provided, and we are committed to responding promptly and transparently to comments and suggestions.

Service Standards

Responsive

  • Courteous and timely responses to enquiries
  • Flexible approach to meeting centre needs
  • Ongoing updates on regulatory and sector developments

Efficient

  • Clear, accurate and up-to-date published information
  • Plain English communication
  • Policies and procedures aligned with internal and external quality standards

Supportive

  • Training sessions, briefings and guidance events
  • Up-to-date online documentation and resources
  • Ongoing guidance from our support and quality assurance teams

Contact ASIQUAL

If you would like to speak to a member of our team, please contact us quickly and easily by using the form below. We look forward to supporting you.

    Alternatively, you may contact the office with general enquiries at the details below:

    • College House, Stanley St. / Catherine St., Openshaw, Manchester, M11 1LE, United Kingdom.
    • info@asiqual.com